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Customer Service

Shipping & Delivery
All products are guaranteed to shipped within 2 business dasy (typically within 1 business day). Shipping costs are automatically calcuated based on your Ship To location and displayed for your review during the check out process. If you have any questions or require a custom shipping quotation, please contact us at support@foamera.com.
Privacy & Security
We are very security concious here at FoamEra. We routinely update our servers and software to ensure that we are running the most up-to-date secure applications. For more information retarding online data use and cookies, please see our Privacy Policy.
Returns & Replacements
Please see our Return Policy and Return/Refund Process pages for more information.
Ordering
Our ordering process should be familiar to online shoppers. We features a one-page checkout system that neatly walks you through our checkout process. Please give us a call toll-free at 855-838-3626 if you experience any difficulties with our check out system - we will be happy to help you over the phone.
Payment, Pricing & Promotions
Payment is due at checkout with product pricing clearly displayed for each product in your checkout cart. Shipping costs and taxes are also displayed for review during the checkout process. Promotions are usually on a seasonal basis and posted from time-to-time on our front page or other related websites.
Viewing Orders
If you created an account with us, you can view your pending and past orders through Your Account page. If you checked out as a guest, orders can be viewed by reviewing the email notifications that accompanied your orders. All orders will received at minimum two email notifications: 1. Order Confirmation and 2. Shipment Confirmation.
Updating Account Information
Updateing account information, address, or profile setting can be come from the Your Account page.