Cart Subtotal: $0.00

FoamEra Returns & Refunds

The RMA Process

If you wish to return a product to FoamEra, please follow the steps below.

1. Create an RMA for your item
 
Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can request an RMA number through our Customer Service page or by contacting us directly at support@foamera.com - lease include your Order # and product Item #.
 
 
2. Send the product to FoamEra
 
Once your RMA is issued, you can send the product via any courier of your choice (USPS, UPS, FedEx, etc.). Box up the item you’re returning and send it to:
 
FoamEra RMA
ATTN: [Your RMA Number]
631 S. Palm St. Suite J
La Habra, CA 90631

We recommend using a courier who provides package tracking and basic insurance coverage.

 
3. Your RMA is Received and Approved
 
You’ll receive an email once your shipment is received at our RMA facility. You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
 
 
4. RMA Resolution
 
If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Newegg order.
 
If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.
 
The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).