FAQ

How are Refunds or Cancellations Handled?

Refunds or cancellations are handled via RMA authorizations. Please be sure to receive an RMA authorization number before returning product. Use the Orders and Returns link to find your order information and submit an RMA request to our support team.

Our support team can be contacted at support@foamera.com or call us at 562-690-8789.

Is it necessary for me to register an account in order to buy an item?

No, you may checkout as a guest at any time. Creating an account can simplify the re-ordering process by saving your ship-to and bill-to addresses and your order history. An account also provides the following benefits:

- keeping track of your order's delivery status
- changing or canceling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount
- option to subscribe to our newsletter to stay up to date on new products or promotional offers

Which shipping providers do you use?

We use United States Postal Service (USPS) or United Parcel Service (UPS). For certain international shipments we may use FedEx.

How long it will take to receive my order?

Your order will ship within 2 business days. Delivery time will depend on the shipping service selected. If you opted for our free delivery service, then delivery typically takes 5-7 days.

Do you offer any kind of discounts?

Yes, we occasionally offer promotional or discount codes to new and existing customers. These may come in the form of a coupon included with your package or included in a newsletter email blast.

Do you accept orders from all 50 US states?

Yes, we ship to all 50 US states.

Do you ship internationally?

Yes, we ship to many different countries. Please contact our customer service before placing an order if you have any concerns about shipping to your particular location.